Responsible Gaming
At Galactic Wins Casino, the wellbeing of our players is our highest priority. We are committed to providing a safe, fair, and responsible gaming environment for all Kiwi players.
Our Commitment to You
Gambling should be a fun and entertaining pastime. The odds are designed to favour the house in the long run — please never gamble with money you cannot afford to lose, and never gamble as a means of making an income or recovering from financial difficulty.
Your Responsible Gaming Toolkit
Set daily, weekly, or monthly deposit caps to control your spending. Changes to lower limits take effect immediately.
Receive reality-check reminders during play and set maximum session durations to keep gaming enjoyable.
Cap the amount you can lose within a set period to help you stay within your personal budget.
Take a short break of 24 hours to 6 weeks. During this time your account will be temporarily suspended.
Exclude yourself from our platform for a minimum of 6 months. We take this seriously and enforce it strictly.
View detailed summaries of your deposits, withdrawals, wins, losses, and session history at any time.
To access these tools, log in to your account and navigate to Account Settings > Responsible Gaming. You can also contact our support team to apply limits or restrictions on your behalf.
Warning Signs of Problem Gambling
Gambling becomes a problem when it negatively impacts your life, relationships, finances, or health. If you recognise any of the following signs — in yourself or someone you know — please seek help immediately.
New Zealand Support Helplines
Help is always available. The following free, confidential services are available to anyone in New Zealand affected by problem gambling:
Need to talk to Galactic Wins Casino directly?
Our responsible gambling team is available 24/7 to help you set limits, take a break, or self-exclude.